What forms of payment are you accepted ?
We accept Most Credit/Debit Cards
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
How can i find out how much for shipping charges ?
please read our shipping policy page for more info.
If i would like to make a gift purchase. Can you send my purchase to a different address ?
Yes we can send your order to a different address.
How can i track my shipment?
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order
How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Where is my confirmation email?
If you have any concerns with your order, please contact our Support Team at support@noustia.com and they will be glad to assist you. Most emails are answered within 1 business day.
What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 6-10 business days.
Tracking numbers will be updated 1 day after your order has been SHIPPED. If you don't have a tracking number after 5 business days please contact us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Are your products Australian made?
Unfortunately, not yet. We are growing the business and reinvesting the much needed funds into establishing Australian manufacturing, to keep Australians employed and support the Aussie economy. This is our end goal. Your support by purchasing our products, puts us one step closer.
The good news is the company is owned by Australians and they operate in Australia.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via contacting us Here. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we are in a Pandemic, some states can get their items sooner. Please allow 6-10 business for your order to arrive.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please contact us Here and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
If you have any issue, please use contact information below to contact us:
Australia
Email: support@noustia.com
Phone: +61 288800149
Address: 15 Kendall Street, Clyde, 2142 New South Wales, Australia